As Coronavirus spreads around the world, employees in more and more companies are working from home. Areas are quarantined, many shops remain closed. People are currently changing their everyday lives, but not their consumer habits. The difficulties associated with traditional retail together with unprecedented digital and mobile media usage offer enormous opportunities for online shops.
Whether it is a new book, supplies of printer cartridges for home schooling for the kids or a keyboard so that you can work from home … Your customer wants to be sure that the delivery takes place when he or she orders.
The fact that customers are now increasingly wondering whether delivery is taking place at all is not surprising.
Has the order been received? Is the order handed over to a delivery service? Is it delivered within the usual delivery times?
Online buyers who ask these questions and do not get a clear answer will postpone their purchase or place their order with another online shop. Read more from our partner, DHL’s article >